FAQ

 

    1. What does my order status mean?
    2.  How to view my order status?
    3. Can I change my order?
    4. How to cancel my order?
    5. When can I receive my order?
    6.  I ordered a standard size box instead of a custom size box. Why does it take so long?
    7.  How can I contact the customer service department for my order?
    8. .What if you have any questions before placing the order?
    9.  Can I change the delivery address after payment?
    10. Can I get a bigger discount if I buy bulk orders?

     

  2. What does my order status mean?

    In order status, you can easily find each order that has been placed and its current status. On your order details page, various help options will be provided according to your order status. Refer to the table below to see which options are available at each stage of the order.The order status is:

  3. Pending: your order is not complete at present, waiting for payment. After receiving your payment, we will confirm and start processing your order within 24 hours. Complete payment reorder delete this order.

  4. In process: payment received we have received your payment and are starting verification to ensure payment security.

  5. Paid: Your payment has just been confirmed and we will start processing your order immediately.

  6. Processing: all products need to be processed before delivery. Handling includes product selection, quality assurance inspection, and careful packaging for shipment.

  7. Sent: this means that your package has been sent to the receiving address you provided, and you will get the tracking number and carrier company information.

  8. Canceled: the order has been canceled.

  9. How to view my order status?

    myernk.com It has a very convenient function for customers to check their order status. Log in to your account and click order status, where you can view all orders and their current status.

  10. Can I change the order?

    If you want to change your order, it's best to contact our customer service staff by email or online real-time chat. They will be happy to help you make some changes. Please note that due to the custom nature, most of our products can only be changed within 24 hours after payment confirmation, otherwise 30-50% of the total purchase/processing fee may have to be paid.

  11. How to cancel my order?

    If your order status is pending, you can easily delete the order yourself. If your order status is in process, you can contact our customer service personnel to cancel your order. Once the order is fully delivered, it cannot be canceled.

    For information on products that may require a replenishment/processing fee, see the table below.

    Within 24 hours after payment confirmation - full refund

    24-72 hours after payment confirmation - 30% of total payment

    More than 72 hours after payment confirmation (undelivered) - 50% of total payment

  12. When can I receive my order?

    All our items need processing time and transportation time. The processing time can be as short as 24 hours, but for most goods, it takes 2 to 3 working days. The delivery time is 3-5 days. For example, if you order an iPhone case, it will take 2-3 business days to process and then 3-5 business days to ship. So you can expect to receive it in 5-8 business days.

    You can go to my order and click the order that needs help to check the current status of the order and see the expected delivery date.

    After the item is sent, we will send you an e-mail with confirmation information and all relevant tracking information we can provide.

  13. I ordered a standard size box instead of a custom size box. Why does it take so long?

    No matter what you order is standard size or custom size, all our packing boxes are produced according to the order, which takes 2-3 working days to make. If you add this time to the shipping time, you will have an idea of when you need your items.

  14. How can I contact customer service for my order?

    My account is Iifreak.com Convenient process can be used to communicate with you on every order placed with us. After login, the "order details" page is a platform for you to contact customer service through the help link on the whole page. The most useful way is to go to the peak and record the questions you need help with. Our customer service will try our best to help you solve the problem.

    Log in to my account and find orders that need help. Click on the order number. Or view to see the details of your order.

  15. What if I have questions before placing an order?

    Iifreak.com Provides convenient online chat for you. If you need information before you buy, you can start a real-time chat with our online sales representatives, who are ready to help you. If you are not satisfied with real-time chat, you can also ask for email help.

    Ask a question. You can also ask questions on the product page below the comments. Our customer service staff will reply to you soon and send you an email at the same time

  16. Can I change the delivery address after payment?

    You can change the delivery address after payment under certain conditions, that is, the new delivery address should be located in the same country or region as the original delivery address. Because each order carries freight, the freight varies greatly between one country and another. Therefore, if you want to change the delivery address to another destination country, please send us an email or start a real-time chat with us. We will solve the problem for you by charging an additional delivery fee or refunding part of the delivery fee.

  17. Can I get a bigger discount if I buy bulk orders?

    As a factory company, when our products reach a certain quantity, they can be sold at wholesale price. Over the years, we have been providing wholesale services to wholesalers and agents from all over the world. Wholesalers can buy multiple products and get more discounts! Browse our wide range of products now and experience them for yourself.

    To become one of our wholesalers, please refer to the following conditions:

    Before becoming one of our wholesalers, we can't offer you all the wholesale prices. The minimum order quantity must be 10 cases. You can choose different types.

    If you want to do wholesale business with us, please email us. To buy a wholesale box, you just need to select the box and tell us the item code of the box, and we will make a quotation for you. Or you can tell us your budget and requirements; we will provide you with the most suitable dress bag. Please provide us with your exact full name, delivery address, and telephone number; we will contact you after receiving your inquiry.

    For those wholesalers or agents who are worried about the quality of our cases, you can order one for evaluation. If you are satisfied with the money spent, we can do more business in the future. If you have any further questions, please feel free to service@myernk.com Send us an email or start a real-time chat with us and our wholesale manager will be here to help you. The earlier you join us, the more benefits you will get.